In 2015, the Foreign Ministry enhanced the services it
offers to Mexicans abroad by expanding and modernizing the consular
infrastructure and creating new products. From January through November,
Mexican consulates processed over 5.3 million requests for services, an
increase of 23% over the same period last year.
The consular offices in the United States, which account for
93% of the total documents issued, improved its quality standards in order to
expedite their services. Another step taken to provide better service to our
citizens abroad was to open new temporary positions to meet the demand for
The most requested document was the passport, with over
1,300,000 issued, and the consular ID, of which more than 1,070,000 were issued
in the United States, Spain and Costa Rica, where the product is offered.
Since January 2015, Mexican consular offices around the
world have also issued certified copies of birth certificates by working with
the National Population Register and the 32 states. A campaign was launched to
invite Mexicans abroad to make use of this service and, as of November 30, more
than 130,000 had been issued.
Beginning on December 1, 2015, all consular offices in the
U.S. began issuing a new passport similar to that issued within Mexico. The
new, improved passport has an upgraded booklet, a security film and biometric
data. This complies with the highest standards set forth in Document 9303 of
the International Civil Aviation Organization (ICAO) and facilitates the visa
On December 17, 2015, the Foreign Ministry and the National
Electoral Institute (INE) signed an agreement to issue voter registration cards
in all consulates to enable Mexicans abroad to vote. It will be implemented
from February to August 2016 in response to the demands of the Mexican
community abroad. This will be a big
step forward in ensuring that Mexicans living abroad can exercise their
political rights, especially the right to vote.
The Foreign Ministry will continue to modernize the
consulates to better equip and regulate them in order to streamline the
services they provide to our citizens abroad.