• Foreign Secretary Marcelo Ebrard inaugurates the Álvaro Obregón – Cuajimalpa Western Zone Passport Office, which will handle up to 1,200 appointments a day
  • Nine passport offices will be inaugurated this year, including: Iztapalapa, AIFA, Naucalpan, Cancun and Cuernavaca

Today, Foreign Secretary Marcelo Ebrard inaugurated the new Álvaro Obregón – Cuajimalpa Western Zone Passport Office, which opened this week and will handle up to 1,200 appointments a day. In just one year, the new office will be able to handle the same number of appointments previously handled by the Álvaro Obregón and Cuajimalpa offices together in three years.

In his remarks, Foreign Secretary Ebrard said, "The Foreign Ministry has pursued two main goals for the last four years. First, to make our passport one of the best in the world [...] and the other, very important, is to have, in addition to the passport, offices and procedures that use today's technology and that are in line with the expectations of our citizens.” 

He added, “It's very important to have order and organization, and for the services to get better and better […] To provide the same quality of service anywhere in the city. That is the goal: to have the same standard for everyone."  

The event was attended by the Undersecretary for Latin America and the Caribbean, Maximiliano Reyes;  the Chief Administrative Officer of the Finance Ministry, Thalía Lagunas; and the commissioner of the National Institute for Transparency, Access to Information and Personal Data Protection, Josefina Román.  Also representing the Foreign Ministry were the head of the Administration and Finance Unit, Moisés Poblanno; the head of the Internal Audit Department, Soledad López; the Secretary's Chief of Staff, Daniel Millán; and the Director General of Passport Offices, Carlos Candelaria. Álvaro Obregón Mayor Lía Limón and business executives Max El-Mann Arazi and Gonzalo Robina also attended the event.

In his remarks, Moisés Poblanno said, "Eleven new offices have already been opened during the current administration [...] two years ago, the one in Terminal 1 of the Mexico City International Airport was opened  […] and the passport office in Coyoacán opened on March 3, 2021.” 

The new office combines the Álvaro Obregón and Cuajimalpa passport offices. It is located in the Samara Shops Shopping Center at Antonio Dovalí Jaime No. 70, Col. Zedec Santa Fe, Álvaro Obregón, CP 01219, Mexico City. It will be open seven days a week from 8:00 a.m. to 8:00 p.m. and will be able to handle up to 1,200 appointments a day, or an estimated average of 365,000 appointments per year. This number is the total number of appointments made over the last three years in the Álvaro Obregón and Cuajimalpa offices together.

In his remarks, Carlos Candelaria said that Foreign Secretary Ebrard had led a paradigm shift in the way passports are issued nationwide.  He remarked that the paradigm shift represented by the new office included several aspects, one very important one being the continued effort to offer a public service that is effective, efficient, transparent, and accountable.

The new passport office has an area of 1,200 square meters, is equipped with a lactation room and a children's play area, and is accessible to people with disabilities and the elderly. The public area has modern and well-lit customer service counters, and screens that provide information about passport procedures and other services offered by the Foreign Ministry.  It also has a video surveillance system to ensure people's safety.

This year, the Foreign Ministry will inaugurate passport offices at the Felipe Ángeles International Airport; Terminal 2 of the Benito Juárez International Airport in Mexico City; the Tijuana International Airport in Baja California; in Colima, Colima; Cuernavaca, Morelos; Cancun, Quintana Roo; Hermosillo, Sonora; Iztapalapa, Mexico City; and Naucalpan, State of Mexico.

Passport appointments can be scheduled online at: https://citas.sre.gob.mx or through the call center (55 8932 4827), seven days a week from 8:00 a.m. to 8:00 p.m. The public is reminded to be alert to scams. No payments or deposits for passport appointments should be made to personal accounts or in convenience stores.

The Foreign Ministry reiterates its commitment to offer citizens the best possible service and welcomes the opening of its new passport office, which will make it possible to offer better service to Mexican society.